The HDI Annual Conference & Expo, the World Conference for Technical Service & Support, will be held from April 1 to April 4, 2014 at the Gaylord Palms Resort and Convention Center, Kissimmee (near Orlando), Florida. The conference, organised by UBM Tech, is the largest, most-respected technical support educational event. HDI provides valuable resources for technical IT service and technical support professionals throughout their careers and for support centers at every maturity level.