HDI has announced its speaker lineup for the 2019 annual conference and expo in Orlando, Florida. For those interested in attending, HDI 2019 is happening April 9-12, 2019, at the Rosen Shingle Creek in Orlando, FL. The HDI Conference & Expo is the technical support industry’s most comprehensive event. Whether you’re a frontline technician, new manager, seasoned team lead, distinguished VP, or CIO—there’s something for everyone at HDI Conference. A ton of learning. Nonstop networking. A whole lot of fun. In the end, you’ll get everything you need to make your life as a tech support professional considerably easier.See what conference attendees say about HDI Annual Conference & Expo in social media by following the hashtag: #HDIConf.
“Even IT Service and Support organizations that have mastered metrics and achieved a degree operational success often struggle to gain visibility and credibility within their own enterprise. The all-to-common result is that service and support operates at a subsistence level, and lacks the necessary resources to deliver effective levels of service.” said Jeff Rumburg, Managing Partner of MetricNet, who has been invited to speak on two separate topics at the conference. “I believe that a fundamental paradigm shift is needed: IT Service and Support must start thinking and acting like a business. This also requires that service and support effectively communicates its ROI to key stakeholders, particularly to IT management.”